This is us



WHO WE ARE



“Tatrabis is a multifunctional agency: we sell air tickets, we organize trips abroad for individual and corporate clients. We are an incoming tour operator taking care of all the services such as transfers, accommodation, restaurants, venues, logistics and activities, as well as an event agency which organizes events in Moldova and abroad”.


TATIANA LAZAR

Founder



“At Tatrabis we have perfect knowledge of the country, its culture and traditions and creative ideas during the elaboration of tours itineraries. We offer detailed schedule, excellent logistics of the trip provided by the high quality and motivated staff. All these elements together are the main quality ingredients of our services which you can feel during your trip in our country”.

EMILIAN DZUGAS

Founder

MEET OUR PEOPLE

Tatrabis has a team of experienced travel and event professionals who have a perfect knowledge about Moldova. We collaborate with the best tourism services suppliers on the territory of Moldova and we are ready to fulfill any request.

Do not hesitate to contact a member of our team from the directory below to ask any questions you might have. You can also contact us by completing the contact form and a travel consultant will send you an answer within two business days.

Management

Eugeniu Scortescu

Director
eugeniu.scortescu@tatrabis.md

Tatiana Lazar

Founder
tlazar@tatrabis.md

Emilian Dzugas

Founder
emilian.dzugas@tatrabis.md

Incoming travel

Alina Savacenco

Incoming Travel
alina.savacenco@tatrabis.md

Stanislava Crivceanschi

Incoming Travel
stanislava.crivceanschi@tatrabis.md

Alla Muntean

Incoming Travel
alla.muntean@tatrabis.md

Daniela Hadirca

Incoming Travel
daniela.hadirca@tatrabis.md

Business travel

Anastasia Verdes

Business travel
businesstravel@tatrabis.md

Events organization

Anastasia Morari

Events organization
anastasia.morari@tatrabis.md

Iulia Babcinetchii

Events organization
iulia.babcinetchii@tatrabis.md

Marketing

Rodica Baicu

Marketing
rodica.baicu@tatrabis.md

Andrei Vatav

Marketing
andrei.vatav@tatrabis.md

Finance and operations

Aliona Vintu

Finance and operations
contabilitate@tatrabis.md


OUR STORY

The interest of our friends, our acquaintances, our corporate clients for whom we organized some of free time activities and programs during their stay in Moldova inspired us to provide authentic trips to our country based on commercial principles.

Through enthusiasm, creativity, flexibility, we have gained thrust among our individual clients, as well as our partners. For 13 years, the company has grown from three to twenty members who are highly professional people. As a travel agency, DMC and event agency, we offer our services to individual visitors, small groups up to 10-12 participants, and large groups from our partner tour operators, for whom we prepare tailor-made programs as well as to event groups that are interested in incentive tours and in MICE services.

Thousands of tourists from 49 countries had confidence in us and chose us for visiting Moldova. In 2014, based on its professionalism, Tatrabis became one of the founders of the National Inbound Tourism Association of Moldova (ANTRIM), which aim is the development of tourism in the country. The experience of our team and the quality of our services are highly appreciated every year.

For the past three years, we have been ranked among the top 3 travel agencies in Moldova. We are proud and honored for being awarded in 2017 the distinction "Best Inbound Tourism Agency from Moldova".

BOOKING TERMS AND CONDITIONS

Leisure tours (for TOs)

Booking conditions
The booking should be confirmed 21 days before the arrival date.

Payment conditions
Payment can be done via bank transfer or by credit card (Visa, Visa Electron, Maestro, Master Card).  Payments should be done 100% in advance 15 days prior to arrival day, based on the invoice from the Tour Operator.

Cancellation conditions
Until 15 days prior to the first scheduled arrival date, the whole, or part thereof, of the contracted reservations may be cancelled without penalty.
Between 14 and 8 days prior to the first scheduled arrival date, 30% from the tour package price should be paid as cancellation fee.
Between 7 and 5 days prior to the first scheduled arrival date, 50% from the tour package price should be paid as cancellation fee.
Less than 5 days prior to the first scheduled arrival date, any cancellation will be subject to a penalty to 100% from the tour’s price.
In case of special conditions determined by local services (hotel, air tickets, etc.), these conditions will be established for the tour.

Force Majeure
In case of Force Majeure or pandemic situation, the Tour Operator has the right to cancel the tour in accordance with the provisions of legislation of the Republic of Moldova. Force Majeure cases shall be notified in written form and proved with documents.
No penalties are applied in case of Force Majeure conditions.
If the payment was done before the Force Majeure was established in the country, the Tour Operator will refund 90% of the tour price that was paid.

Leisure tours (private groups, self-guided / OTA / guaranteed departure tours)

Booking conditions
The booking should be confirmed 10 days before the arrival date.

Payment conditions
Payment can be done via bank transfer or by credit card (Visa, Visa Electron, Maestro, Master Card). Payments should be done 100% in advance 7 days prior to arrival day, after receiving the invoice from the Tour Operator.

Cancellation conditions
Until 7 days prior to the first scheduled arrival date, the whole, or part thereof, of the contracted reservations may be cancelled without penalty.
Between 7 and 5 days prior to the first scheduled arrival date, 30% from the tour package price should be paid as cancellation fee.
Between 4 and 3 days prior to the first scheduled arrival date, 50% from the tour package price should be paid as cancellation fee.
Less than 3 days prior to the first scheduled arrival date, any cancellation will be subject to a penalty to 100% from the tour’s price.

Force Majeure
In case of Force Majeure or pandemic situation, the Tour Operator has the right to cancel the tour in accordance with the provisions of legislation of the Republic of Moldova. Force Majeure cases shall be notified in written form and proved with documents.
No penalties are applied in case of Force Majeure conditions.
If the payment was done before the Force Majeure was established in country, the Tour Operator will refund 90% of the tour price that was paid.

Gift Certificate / 1 day excursions

Booking conditions
The booking of the activity / tour included in the gift certificate will be done by the person that received it as a gift at least 10 days before the activity day.
The gift certificate can be used within 12 months after the date this certificate was issued.
The activity/tour should be confirmed 10 days before the excursion date, but not later than 12 months after the gift certificate was paid.

Payment conditions
Payment can be done via bank transfer, by credit card (Visa, Visa Electron, Maestro, Master Card) or cash at the company’s office.  Payments should be done in advance or on the same day when the gift certificate is issued.

Cancellation conditions
The activity/tour can be cancelled or the date can be changed, within 7 days before the tour date reservation without penalty. In case of cancellation of less than 7 days before the tour date, the gift certificate expires or loses its validity and the activity will be not provided.

Other conditions
The Tour Operator has the right to nullify the gift certificate if it is not used within 12 months after it was issued.

Early Booking Tours for 2021

Booking conditions
The booking of the tour should be confirmed until 30th September 2020 with open dates for the tour in 2021.
The dates for the tour can be determined 21 days before the chosen arrival date.

Payment conditions
Payment can be done via bank transfer or by credit card (Visa, Visa Electron, Maestro, Master Card).  Payments should be done 100% in advance until 30th September 2020, based on the invoice from the Tour Operator.

Cancellation conditions
Until 10 days prior to the first scheduled arrival date, the whole, or part thereof, of the contracted reservations may be cancelled with 90% refund from the tour price.
Between 10 and 5 days prior to the first scheduled arrival date, 50% from the tour package price should be paid as cancellation fee.
Less than 5 days prior to the first scheduled arrival date, any cancellation will be subject to a penalty to 100% from the tour’s price.

Force Majeure
In case of Force Majeure or pandemic situation, the Tour Operator has the right to cancel the tour in accordance with the provisions of legislation of the Republic of Moldova. Force Majeure cases shall be notified in written form and proved with documents.
No penalties are applied in case of Force Majeure conditions.
If the payment was done before the Force Majeure was established in country, the Tour Operator will refund 90% of the tour price that was paid.